Integra Urgent Care Reviews
23:18 01 May 23
I normally love this place it's always in and out. Today was a different story. I didn't need to be seen by the Dr. I literally just needed a note for school. I called ahead and was told they couldn't email it to me so I would have to come in. I came in and was told to have a seat. An hour later... and three other patients in and out I finally went back up to the desk and she proceeded to finally do the letter that took her less the 5mins. Just a reminder my time is important too.read more
15:42 09 Feb 23
Visit yesterday due to ear infection and a patient who came in after me must have had a misunderstanding with her insurance she left or so I thought came back in some minutes later and was told she have to recheck in after she got her insurance squared away and made a big deal about how she felt... like she shouldn't have to recheck in and should be seen next. The Dr. Was kind enough to take care of her and put her in front of me. I guess she completely forgot her self that I was in their before her the 1st time when she walked past me. I politely ask for my $75 co-pay back. That was very seamless and the reason I gave 2 stars. I most definitely won't be visiting again.read more
17:13 14 Dec 22
When I arrived they provided a mask for me. The check in process was simple. The wait time was about 15 min. I was seen quickly and my prescription was sent to my local pharmacy quickly as well. It was an overall good experience.
17:04 08 Dec 22
If you have made an appointment, there 10 minutes before as suggested, have all your paperwork and payment ready- I had no issues. The intake nurse and dr were very kind and attentive. You never know with these walk-in clinics but I can say everyone was kind and helpful.
18:44 27 Nov 22
With no appointments available we were still able to be seen as a walk-in. They take most insurances and have X-rays. Excellent service overall.
00:28 22 Apr 23
Visited Integra Urgent Care, very professional, friendly, good evaluation of my issues, the PA listened to what I explained, was attentive and answered my questions. She explained the medications prescribed. Everyone was pleasant and professional. Office and waiting area was clean. My experience... was very positive.read more
13:00 15 Apr 23
I mull over my experience alot and really wish I had just put my foot down instead of trying to make sure everyone around me was having an easier time.My doctor didn't listen to me, stood over me at the counter, interrupted me consistently and was pretty condescending.The office manager didn't... seem to understand what the issue was and I am looking into finding someone else with whom to speak, because the apathetic behavior and lack of awareness fron the staff (except the original nurse that took my vitals before going to a room and also the male receptionist) was extremely infuriating.I recommend this place for cheaper services. They probably have other doctors that think outside of their box and listen to their patients.But mine didn't and I quite literally paid the priceread more
21:55 03 Apr 23
I came to Integra on April 1, 2023 to an appointment that was scheduled. When I got there I was asked to pay $100 because I haven't reached my deductible. I asked what that has to do with anything because I have a BCBS card that clearly says $30 for an Urgent Care Visit & I've been here before. I... was rudely told that we are privately owned & don't go by that. I promptly left & won't be back. I have been trying to reach the manager to discuss but they are never there.read more
18:44 26 Feb 23
I was a little disappointed that an online checkin at 7:00 am didn’t get me seen until 11:00 am. After doing all of the registration online except medical history that wasn’t offered I still had to wait to be seen. The medical staff were friendly, knowledgeable and helpful. In a non emergency... situation I would likely return.read more
17:06 18 Dec 22
Absolutely loved the gentleman I think he was a PA. he was great. Very knowledgeable. But the rest of the people was aweful the lady at the desk was rude and the other women that worked there was gossiping and talking about other patients and doing nothing and the lady that took my viral signs had... NO idea what she was doing. The only reason I gave them a three was because of the gentleman that took care of me was so awesome.read more
17:17 29 Nov 22
I needed to see a doctor on that day and my doctor was not available. Found this clinic online. It was a long wait two hours before I saw the physician.(that’s my only complaint - they need more doctors) The staff at clinic was very good and physician great. What was prescribed for me was perfect... and already the day after I am feeling fabulous again. I have strep throat and swollen glands and tonsils. But am doing great 12 hours laterread more
17:07 16 Nov 22
Registered online. Seen a few minutes after I arrived. The staff was very professional. I was seen quickly after I was put in a room. My provider explained everything clearly and I left with confidence that my diagnosis and treatment plan were on target!!
21:52 01 Nov 22
Great experience. The staff was very professional and extremely pleasant to deal with. Went in with a work related accident and was seen promptly, diagnosed and sent on my way with a scheduled recheck appointment. Everyone working in that office was very helpful.
16:15 16 Sep 22
Great experience. The first time I've been to this facility and I got the best care. My PA Rachel did a phenomenal job. Highly recommend Intergra Urgent Care. The staff is very friendly, knowledgeable and so great when helping me manage my pain from a work injury, the facility is very clean and... welcoming. I was so nervous at first but so glad I gave Integra a try.read more
20:09 19 May 23
I’d have given zero stars because of the way they treated for my finger fracture. It costed me 3 weeks of time to find a good orthopedic hand surgeon.April 18th, 2023:Around 6:30PM - 7PM, after a finger injury immediately I went to Integra Urgent Care, Las Colinas. They took X-Rays of my finger... and told “THERE IS NO FRACTURE”.April 19th, 2023:They called me in the afternoon saying that there was a mistake analyzing my reports and the radiologist gave them accurate information. Immediately I ran to their location and they kept finger split temporarily and redirected to DOC.This is much worst now, DOC took the x rays again saying integra UC didn’t took x rays properly and told they don’t treat finger fractures and redirected to another Hand Surgeon after giving a sound bill with no treatment.This another hand surgeon is even more worst, can’t explain here clearly but I ended up paying more and more due to Initial UC recommendations.Finally, I’ve seen by a good hand surgeon after 3 weeks of wasting my time based on Integra UC recommendations.May 7th, I again received a bill from Integra UC stating my insurance denied the claim which I didn’t expected because I already paid at the time of visit.I Don’t recommend this UC to anyone based on my experience.read more
16:06 22 Apr 23
The nurse and Dr were great with My 11 month old baby girl. Very gentle and knowledgeable about what was wrong with her. Turns out she had a little ear infection. We are truly grateful for the fast friendly service we received. By far the best Urgent care we have been too.
19:57 10 Mar 23
If I could give zero stars I would.. Most of the staff acts like they don’t care and don’t want to be there. I went in for strep throat and was treated, afterwards I couldn’t get a simple Doctor’s note for work after requesting and giving them my e-mail 3 separate times over the phone. Finally had... to go back up there and get a paper copy. No patients in the lobby so it wasn’t like they were busy, pathetic service.read more
01:50 07 Mar 23
I visited this urgent care for a PCR covid test, so that I could submit my results to my employer. At the time, my insurance provider had claimed that Integra was in-network. They had charged me the $50 co-pay at the front desk. No other services were provided during my visit (not even a flu/strep... test). I later received a bill that I owe $70. My insurance (Aetna) now claims that they are out of network. Aetna covers all covid tests regardless of network status. The bill did not specify services were provided in regard to covid, even though I have a statement from the urgent care that I was tested for Covid-19. Integra owes me back the $50 that I had paid. Do not come here! CareNow across the street has better customer care.read more
Monica Loves Dogs 2020
18:33 16 Jan 23
I visted Integra Urgent Care on Saturday for a possible cracked rib. They took x-rays, and the doctor explained in great detail the results. I was very impressed! This is the perfect place to go when you have an urgent need to see a doctor and can’t get in to see your regular doctor! I’m so... happy to have found this as an option for things that pop up on weekends or after hours. I’m very impressed.read more
17:47 10 Nov 22
I took my son in due to stomach pains from a stomach virus. From the time we walked in, the receptionist greeted us. We checked in, the receptionist took my insurance and gave me paperwork to fill out. Within 10 minutes, we were called back to the waiting room and the Dr. did not have us wait long.... The Dr. was thorough with everything, he did not rush the visit and was able to prescribe medication to help my son. We spent a total of 30 minutes for this visit. I highly recommended Integra and will use this clinic in the future if needed.read more
23:51 28 Oct 22
Appointment was easy to make online and they had plenty of availability. Once I got there I was assisted pretty quickly. My provider was attentive and she seemed to care about my issue. I will continue to come here for my urgent care needs.
If you need a provider urgently outside of our opening hours, please call 911. During our hours, you can check-in online. We will call you when it’s your turn. No need to wait in our lobby.
Low Cost Urgent Care
At Integra Urgent Care, our focus is on you, our patient. Our goal is to provide you with the top health care that you expect in the time frame and cost parameters that support your good health.
Monday - Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM